FAQ's

Where is your jewellery made?

Our jewellery is made in house in Ajmer and Jaipur (Rajsthan)

 

 

What is your jewellery made of?

The jewels are made of silver, brass, copper, semi-precious stones and pearls, or a blend of all of these unless otherwise specified in the description.

I source my own stones and then have them carved by a few of the best karigars in India, who are also experienced makers of fine jewellery. Some products are gold plated, while most have an antique finish, which means they might appear faded and will (hopefully) look like heirloom pieces the more they’re worn.

If you’re wondering like many others whether copper and gold brass rings will turn your fingers green, you should know this varies from person to person, depending on the moisture content in their skin. Pro tip: Paint clear nail polish on the inside of the ring to protect your fingers (and the ring).

Jewellery care guide:

  • Avoid humidity and moisture.

  • Store in an air-tight box or zip lock pouch.

  • Remove when exercising, showering, and swimming.

  • Keep away from perfumes, oils, potions and lotions.

  • Pearls and crystals are fragile and unique – handle with care.

  • To avoid scratches, marks and tangles, wrap individually and store separately.

How can I pay for my order?

You can use Credit or Debit cards, Indian or international, to pay online. If you’re in India, you also have the option to pay via Net Banking.

Cash on Delivery is available at an additional charge of 100 INR

How soon can I get my order?

If ready in stock it takes about 5 to 10 days for delivey.

If made on order then 2 to 3 weeks minimum making time and then dispatch.(depending on piece to piece)

If you’d like to make special requests for quicker delivery, please do write to us info@hasratjewels.com and we will will try our best to arrange for it.

Can I customise orders?

We don't customize! 

However if you are looking for a tweak in our designs , feel free to write to us at info@hasratjewels.com

We are a jewelry design studio offering the best we can create.

Can I exchange or return my order?

All our products are handmade with love, so each piece is one of a kind.

This means your purchase may differ slightly from the image you see on the website, and there may be minor irregularities.

For example, stone shades vary considerably within an acceptable tolerance, an effect which is magnified to different degrees by computer screens. 

If your piece is damaged or incorrect, please send me a photo and request an exchange within 14 days of receipt of the item to info@hasratjewels.com

Can I get a refund or exchange my purchase?

As mentioned previously, I don’t offer refunds or exchanges as everything is made-to-order.